.To obtain a position that gives me the opportunity to work with people from various backgrounds and gives me an insight on psychology which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilised and also, to gain experience while contributing to the workforce as well in the process which, would be a great assert in the future in achieving my career goal of becoming a clinical psychologist.
Academic Background
2010 - Current Bachelor of Arts (Psychology) SMF Institute of Higher Learning Edith Cowan University, WesternAustralia
2008 - 2009 Diploma in Psychology Management Development Institute of Singapore, Oklahoma City University, USA
2004 – 2007 CHIJ Saint Joseph’s Convent
1998 - 2003 Marymount Convent School
Academic Achievements
2013 Bachelor of Arts (Psychology)
2009 Diploma in Psychology (Incorporating Professional Certificate)
Customer Care Officer @ Singtel (1606- Business Mobile Department)
Deal directly with customers either by telephone or electronically
Respond promptly to customer inquiries
Handle and resolve customer complaints; first-call resolution
Obtain and evaluate all relevant information to handle inquiries and complaints
Perform customer verifications
Process phone in requests, forms and applications
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Relief Teacher @ Jalan Sultan My First Skool
Providing support to the centre on an ad-hoc / temporary basis.
Corporate Support Officer @ Farrer Park Primary School
Providing administrative support to the school on an ad-hoc / temporary basis.
Deal directly with parents and/or vendors either by telephone or face-to-face, responding promptly to their inquiries & directing requests and unresolved issues to the designated resource or person-in-charge if needed.
Skills
PERFORMANCE
Written: Fluent in English, Tamil
Spoken: Fluent in English, Tamil
Presentation skills
Basic mediation skills (topped the class for a mediation report in one of my psychological modules; role-play with my lecturer; conflict resolution between peers)
Deductive reasoning
TECHNICAL
Efficient in using Microsoft Word, Microsoft PowerPoint, Microsoft Excel
Have got a Class 3 Driver’s Licence
Typing speed: 40 – 45 words per minute
Written research reports for statistical modules
Strategic planning skills (e.g. group work; quick thinking)
Efficient in SPSS software
Efficient in personal computer use
Co-Curricular Activities/Achievements
2000 Choir (Singapore Youth Festival)
2001 Indian Dance
2001 Piano (September – December)
Cristofori School of Fine Arts
Cristofori Music School
2002 Modern Dance
2003 Library
2003 Netball
2004 National Police Cadet Corp
2006 Deepa Raya Concert
2006 – 2007 Audio & Video/PA Club
2008-2010 Indian Classical Dance
Temple Of Fine Arts
2011-Current Salsa A&J Creative Danceworld UKA Medal Test 2011 (Bronze, Silver and Gold attained) 2011-Current Latin Cha Cha A&J Creative Danceworld UKA Medal Test 2011 (Bronze and Silver attained)